Frequently asked questions

When should I place my order?


Ordering should be done as soon as a deposit is available as dates get booked on a first paid first served system. It is highly requested that you order your cake for the day of the event or the day it is intended to be eaten.




Do I need to keep my cake in the fridge?


Buttercream cakes will need to be kept in a cool area, if none is available than it can be kept in the fridge after being wrapped in clingfilm/foil. Fresh cream/ Chocolate drip or pieces cake will need to be kept refrigerated as soon as received. Fondant cakes can be kept in a cool area. Please bear in mind, constantly taking a cake out of the fridge can cause it to sweat and fruit to 'bleed', only remove the cake when ready to serve and leave out for no longer than 3 hours.




How should i store my cake?


When storing cake in the fridge/freezer, wrap it in clingfilm and/or foil. Our cakes can last in the fridge for up to 1 week and freezer for up to 2 months.




How do i know that you've recieved my order?


For all orders placed please allow 24 hours for a response to be made. For last minute/emergency orders, start the request with 'URGENT' followed by the order. Urgent orders will have a £10.00 emergency fee. After a confirmation has been sent to you, a 50% non-refundable booking deposit is required, and you will have a 24 hour timeframe to make the payment. The following email will be a remainder payment and that will need to be deposited within 24 hours also. No deposit, No booking. No payment, No cake.




Can i collect my order?


Yes, orders are available for collection. If we have arranged a collection time, please come at that time. If you're running early/late then please do let us know. Late fees (£10) will apply after every hour of being late. For last minute treats, check out or IG for anything extra we have and please call 10 mins before arrival.




Do you deliver?


Yes! We deliver most of our treats at a small surcharge. Large and tiered cakes will HAVE to be delivered. Under 25 Miles- £5.10 25 - 29 Miles- £7.00 30 - 35 Miles- £8.20 36 - 40 Miles- £10.00 41 - 50 Miles- £11.00 Deliveries are made between 12pm and 5pm.





Shipping and Returns

Store Policy

FAQ's

officialcakeline@outlook.com   |   07549612602   |   8am-8pm  Monday - Saturday